Customer Service

Customer satisfaction is our priority at Neon Tech Earth Solutions. We are dedicated to providing exceptional support throughout each interaction—from pre-purchase advice to post-sale technical support—for all Solar Energy Products, Electrical Components, and Earthing Systems sold via our online store.

1. Customer Support Channels

• Email Support: Reach us at support@neontechearth.com
• Phone Support: Call us at +91-9687070881 (Mon–Sat, 10 AM–6 PM)
• WhatsApp Chat: Immediate responses for order tracking & general queries
• Live Chat (Coming Soon): 24x7 AI-powered help desk
  

2. Pre-Sale Consultation

From selecting the most suitable inverter to comparing earthing rods, or installing rooftop solar, our product experts are at your service. We make sure:

• Clear pricing and compatibility support
• Project estimation facilitation for commercial customers
• Electrical safety norms and grounding compliance guidance

3. Post-Sale Services

• Order tracking, coordination with deliveries, and logistic status updates
• Installation instructions (PDF/manuals) for solar & electrical systems
• Registration of warranty and claim support
• Return, refund, and defective goods assistance

4. Technical Support

Having trouble with your grounding installation or don't know how to set up your solar inverter? Our technical team and support experts are ready to:

• Provide wiring or electrical plan answers
• Identify earthing faults based on photos/videos
• Assist in setting up IoT-enabled solar controllers

5. Feedback and Complaints

We value your opinion. If you’re unhappy with any product or service, please reach out directly. Every complaint is investigated by our quality team and resolved within 2–5 business days.

6. Escalation Matrix

• First Response: Customer Support Executive
• Escalation Level 1: Team Lead – Response within 2 working days
• Escalation Level 2: Senior Operations Manager – Final resolution within