Payment Policy

At Neon Tech Earth Solutions, we work towards providing our customers purchasing Solar Products, Electrical Equipment, and Earthing Solutions a safe and hassle-free payment process. Our Payment Policy outlines payment methods, billing terms, and related procedures for the purpose of transparency and clarity to our customers.

1. Accepted Payment Methods

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Credit/Debit Cards (Visa, MasterCard, RuPay)
• Net Banking of leading Indian banks
• Cash on Delivery (COD) – PIN codes and order types option
• Industrial bulk orders and B2B orders (against invoice) through bank transfer

2. Order Confirmation

• Payment is accepted only for orders confirmed and in full, except for COD or approved business accounts.
• Upon successful payment, a confirmation receipt is instantly emailed with order and billing details.
• Order processing is only triggered after payment gateway confirmation.

3. Security & Fraud Prevention

• All payments made over the internet are SSL-encrypted to industry standards.
• We do not retain your credit card, UPI PIN, or CVV with us.
• Suspicious transactions can be reported and orders placed on hold for investigation.

4. Failed or Cancelled Payments

• If the transaction is not successful but the amount is deducted, the refunds are directly credited by the bank within 5–7 working days.
• In case of UPI delay or technical failure, please contact the payment provider and share the UTR with our support team.
• Repeated order cancellations of COD can result in future COD restrictions.

5. Payment for Solar, Electrical & Earthing Orders